TERMS OF SERVICE

Each cake ships to anywhere in the U.S. for just $20 (per cake ordered), whether it's a Whole or Half.  Each Authentic Smith Island Cake is frozen for safe transport and shipped via USPS Priority Mail, which is typically 2-3 days.  Your package will arrive with your postal mail at the regular delivery time.  Please be sure someone is available to get your cake.  The mailboat leaves the island early in the morning Monday- Saturday.  Inclement weather including high winds, can prevent the mail boat from traveling, but your cake will remain frozen until it leaves the island.  Any orders received after 4:00PM Eastern time will not be processed for shipment until the start of the next business day, and will be shipped the following day.  Our cakes are best served at room temperature, and they will arrive to you ready to serve and eat.

We offer a delayed shipping option, for easy ordering in advance, so you can be sure not to miss that important event!  Your cake will be shipped in time to arrive on or just before the date indicated.  *Delayed Shipping Dates must be entered before adding your selection to your cart.   

There is also an option to ship via USPS Express Mail, for an additional charge.  Depending on the distance of the destination from our island, this option can still take 1-3 days.  If you would like to ship each of your cakes with this option, please call us to place your order, 410-425-2018.

It is not recommended to have cakes shipped to time shares, or vacation rentals.  A lot of these homes do not receive regular mail service, and your cake may not be delivered. 

INTERNATIONAL SHIPPING

Unfortunately, we do not ship cakes internationally or anywhere outside of the 50 United States.  This means we do not ship to US territories or APO/FPO/DPO addresses.  Our cakes would not arrive to these destinations in a time frame in which we could guarantee freshness of our product.  We apologize for any inconvenience.   

BACKORDERS

In the event that our cakes are out of stock but available for "Backorder", your order will arrive within 2-3 days after it has shipped.  Your order will be baked and prepared for shipment as soon as possible.  

WE DO NOT GUARANTEE A DELIVERY DATE!  We do our very best to ensure your cake is shipped and arrives to you in a timely manner, however we cannot control delays within the USPS network.   Rural areas may be an additional day or two for arrival.  We are not responsible for any cakes after they have shipped.  Once your order is in transit, please refer to your tracking number on USPS.com for updated information regarding delivery.  

If you have any questions or concerns regarding your package, and it's delivery, or would like more information on USPS Priority Mail, or Priority Express Mail, please visit USPS.com or contact USPS at 1-800-ASK-USPS (1-800-275-8777).

ALL REFUND REQUESTS MUST BE MADE WITHIN 6 HOURS FROM THE TIME YOUR ORDER IS DELIVERED.  

Please inspect your package and its contents upon arrival for any damage or other issues that may occur during shipment.  

If a refund request is made, we may require that you return the product to us.  Save the original packaging and everything inside, do not throw out any items regardless of the reason for your refund request.   If a return is deemed necessary, we will email you a postage paid shipping label.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within 7-10 business days.

BROKEN/ DAMAGED

As stated in our shipping disclaimer, we are not responsible for your package after it has left our facility.  If your cake arrives broken or damaged, it is possible that it was mishandled by the carrier.  Refund requests for a "broken/ damaged" cake, will need to provide proof of damage.  Proof of damage includes but is not limited to, photos that clearly show the extent of the damage to the cake, and the original packaging.  Save the original packaging and everything inside. Do not throw out the damaged items, even after you photograph them.  

LATE ARRIVALS

WE DO NOT GUARANTEE A DELIVERY DATE!  We do our very best to ensure your cake is shipped and arrives to you in a timely manner, however we cannot control delays within the USPS network.  No refunds will be issued based solely on the fact that your package did not arrive on or by a specific date.  Please read our shipping disclaimer for more information regarding shipment and delivery.  

If your cake does not arrive within 10 business days from the date it was shipped, we will gladly work with you to provide a replacement or a refund.  

MISTAKEN IDENTITY

Please understand that Smith Island is a place, not a brand.  Smith Island Bakery is in Ewell, Maryland and is actually located on Smith Island.  There are several mainland companies that use the Smith Island name, and sell similar style cakes.  It is our belief that if you did not purchase your cake from a person or place on Smith Island, then you are not getting a truly authentic Smith Island Cake.  This is not indicative of the quality or taste regarding cakes made by other companies.  Refer to the "About Our Smith Island Cakes" section for more details and information regarding our cakes.  

Be sure before placing an order with us, that Smith Island Bakery is where you've intended to make your purchase.  Refunds will not be issued on any orders for reasons of mistaken identity or "ordering with the wrong company".  NO EXCEPTIONS

NO REFUND GIVEN, EXCHANGE OFFERED, OR CORRESPONDENCE WILL BE ENTERED INTO FOR:

-Change of mind

-Incorrect orders Made by the purchaser or recipient. 

-Incorrect shipping date  If your cake has already shipped and no delayed shipping option was given for a specific date, we will not refund/replace your order.  

-Incorrect shipping address given at the time of order.  If this item is a gift, make sure the recipient is not having mail forwarded or held, and that you have the correct mailing address.  We will not issue refunds on a "Late Delivery" for a cake that has been forwarded from the original shipping destination, an address that has mail on hold, a wrong address given or a vacation rental that does not receive mail..  

-Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”